Making a complaint
against the police
Complaining directly to the police. If a person wants to lay a complaint about police conduct, and that person feels confident and safe in approaching the police directly with that complaint, both the SAPS and the CTMPD have internal accountability structures to receive and investigate complaints from the public.
South African Police Service (SAPS)
The SAPS have its own internal accountability mechanism that can deal with complaints against police misconduct, including police crime, abuse or corruption. Complaints can be made to the Station Commander in charge of the police station at which the officer against whom you want to make a complaint is stationed. To open a docket against an officer for a criminal case, complainants can also approach the Station Commander at a neighbouring police station. If no cooperation is received from the Station Commander, the complaint may be escalated to the Provincial Commissioner of the SAPS in the Western Cape.
Complaints can also be made to a representative from the Community Policing Forum at the relevant police station. 8 Western Cape Police Ombudsman One of the roles of the Community Policing Forum is to follow up on complaints with the Station Commander and to provide complainants with assistance and support.
Contact details for all the SAPS stations are available at:
Tel: 021 417 7100
Address: The SAPS Western Cape Provincial Office, 25 Alfred Street, Greenpoint, Cape Town
Metro Police Department (MPD)
As with the SAPS, the MPD has its own internal accountability mechanism that can deal with complaints against officer misconduct, including police crime, abuse or corruption. Individuals can lodge a complaint against an officer to the Chief of the Cape Town Metro Police Department. If the complaint involves opening a criminal case against an official (as the MPD do not conduct criminal investigations), the matter should be reported to the nearest police station.
The Western Cape has only one metropolitan municipality, the Cape Town Metro Police Department:
Tel: 021 480 7700